CUSTOMER SERVICE HOURS
Online Customer Service hours are between 10am to 5pm (AEST), Monday to Friday on +61280056037 or e-mail to: firstname.lastname@example.org
ORDER PROCESSING AND DELIVERY
jeffrossboston orders are fulfilled via Australia Post within 10 days of the date the order was processed (payment taken). It may take up to 2 working days for an order to be processed from the time of placement.
Pictures are used for illustration purposes only – Not all pictures used are an exact representation of the product listed. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification to jeffrossboston. Prices on the website do not always reflect in store pricing and in some cases are only available online. Web prices and ‘Exclusive Web Deals’ are separate and independent of jeffrossboston Store prices.
jeffrossboston accepts payment via all major credit cards including VISA, MASTERCARD and BANKCARD. Unfortunately we cannot accept COD (Cash on Delivery), money orders, cheques or direct deposits unless a special arrangement has been made.
BUDDHA WEAR CONDITIONS
Please retain your original receipt, as you will need this as proof of purchase to obtain a refund, credit or repair. Our suppliers will not accept returns or repairs without the original receipt.
You can choose between a refund, exchange or credit where goods are faulty, wrongly described online or don’t do what they are supposed to do.
If your item purchased is deemed faulty, please contact the jeffrossboston team at email@example.com to organise for a return envelope to be sent to you in which the goods can be returned for repair or exchange, depending on type of return.
Please choose carefully as we do not give refunds simply because you changed your mind or make a wrong decision. However we want you to be happy with our product so call us and we will do our best to help. In the instance where a refund is granted, refunds will only be processed once the product has been received in good condition and approved by jeffrossboston.
Please note: Refunds can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved.
Customers are entitled to a 21-day exchange period on most products; a faulty product can be exchanged or returned for credit.
Please note: When exchanging goods you must return all of the components, with the original receipt, in as new condition and including all original packaging.
We are only able to exchange or refund if the product is unused and in a saleable condition. If you are exchanging a product that is not faulty – the postage will be your responsibility.
INTERNATIONAL IMPORT CHARGES & TAXES
Prices do not include overseas customs duties, foreign taxes or any other costs which may be associated with clearing goods through local customs.
These fees are the sole responsibility of the customer as is assisting local authorities with any information required for formal customs clearance in the county of destination.
We strongly recommend that you check with your local customs office for further information.
Should the customer refuse to provide the required Customs documentation prior to delivery or refuse delivery due to Customs duties, taxes or fees and the parcel is returned to jeffrossboston Pty Ltd., all costs associated with the return will be borne by the customer.